I really fucking hate my job sometimes.

Had a customer who bought one of these. Fitted it himself, not through us. Now it's on, the bracket will not release. The instructions for removing are incredibly simple. Lift, drop, lift and it comes off.

He's been in store who have a demo unit, and is able to remove that one himself using this process. His won't shift though. So it's quite obviously a faulty bracket. Due to the design of the bracket, it's not possible to remove it from the wall without first lifting the TV off. Which we can't do. So he obviously can't bring it back into store.

There is no more tech support that can be done at this point, it's now a customer service issue. Customer services won't touch it because he installed it himself. I point out how it is impossible to remove due to the design, and after several minutes on hold I'm told they need to speak to the manufacturer.

I go to find contact details, and Sandstrom is an OEM brand. So I ask my manager what to do. "he has to remove it". Yeah, but he can't, it's not physically possible. "you're not listening to me". No mate, you aren't listening to me. The laws of physics do not allow this to be removed from the wall without releasing the bracket. The fault is with the bracket's release. "He's doing it wrong." Even though he has been in store and is able to use the exact same process to remove the demo unit? "that's not relevant, he needs to get it off" He can't because the release mechanism is faulty. "we don't know if it is faulty".

So I told the client all this, and that I agree with him and provided the complaints details without him requesting them.

It's not possible for the customer to return the item to the store. We are both the seller and the manufacturer of the product. We have qualified people who can be sent out to assess if there is a fault.

Diluted Dante wrote:

It's not possible for the customer to return the item to the store. We are both the seller and the manufacturer of the product. We have qualified people who can be sent out to assess if there is a fault.

I must apologise , I didn't realise it was a PC world made product. That does make it something that should be a bit easier for you to handle. Even so though, if a qualified person goes out and says that the issue is not the unit but the way it's been installed, I'm guessing that's the profit wiped out on a few units just because a guy has botched the install (to be fair, it could also be a faulty unit)

I suppose I see both sides of this. I've been the wolly on the other end who botched an install on a toilet valve once. Badly. I had to get a proper plumber in to fix it, but the fault was on me at that point.

It's a pretty bad display of management. It's one thing to make the mistake , these things do happen, but the casual attitude shown is horrible. How are you supposed to feel valued with that?

Thats fucked Gav, man is a child and shouldn't be in the job barring him having dreadful personal issues that are happening right now. That aside, bleh

You've done A Good Thing, for yourself. Props.

I should say, I took G's advice and had a bit of a look at myself. My mental state wasn't helping matters. It is what it is. We all have times we let things get to us in such ways, and I did there. The trick now is to learn not to.

Synergy and journey in the same sentence = I have a migraine.

regmcfly wrote:

I've just put in my first CV in 17 years. It's for a job working with young people but linking to careers. It's working from home and it's a senior management job. I don't know what the fuck I've just done.

Done a good thing?

Remember, just because you're applying, doesn't necessarily mean you have to take the job. Last year I did my first 2 interviews in nearly 15 years. Didn't get either, but feel much better prepared if my current job does fall through and I need to seriously enter the job market again.

Vela wrote:

I’ll lock gates with a value chain.

Don’t worry, we’re fully across that.

Time_on_my_hands wrote:

regmcfly wrote:

I've just put in my first CV in 17 years. It's for a job working with young people but linking to careers. It's working from home and it's a senior management job. I don't know what the fuck I've just done.

Done a good thing?

Remember, just because you're applying, doesn't necessarily mean you have to take the job. Last year I did my first 2 interviews in nearly 15 years. Didn't get either, but feel much better prepared if my current job does fall through and I need to seriously enter the job market again.

I have a phone interview on 11th April

Good luck, Reg!

They say it helps to be relaxed in an interview. Therefore would a phone interview whilst in a hot bath with a glass of wine be advisable?

*Reg in the buff*

*Skype starts ringing*

Easter Easter Easter Easter yeeeeah.

My God, I'd forgotten how slow time passes at work.

How the fuck do we cope with this shit?