If an alert says that your accessory isn't supported or certified
These alerts can appear for a few reasons: Your iOS device might have a dirty or damaged charging port, your charging accessory is defective, damaged, or non Apple-certified, or your USB charger isn't designed to charge devices. Follow these steps:
- Remove any debris from the charging port on the bottom of your device.
- Restart your iOS device.
- Try a different USB cable or charger.
- Make sure that you have the latest version of iOS.
- Contact Apple Support to set up service.
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