Gonna start looking elsewhere soon I believe, small rant:

Basically most people have their wrap up times for a call under three minutes. Everything is sweet. Now they're trying to implement concepts that certain calls only need a certain amoutn of wrap up time. So an easy enquiry, 30 seconds etc. Hard call, three minutes. They're assessing almost all calls and marking ya on how long the wrap up takes. Keep the customer on the call as you do your notes, which half the time you can't do as it isn't a free number and customers obviously want it done and end call.

People already getting warned for calls taking too long. Trying to cut out any chat amongst team mates. I had a call today, never dealt with that situation before. Took four and a half minutes to wrap up as had to ask a manager. At three and a half minutes an assistant team manager rings me asking me how long I'd be. Fucking joke.

And, as expected, the working every other weekend never got reverted back to working every third weekend, as it was, as people now do this schedule, albeit not happy with it. Talks of implementing late shifts too, from 4pm until midnight.

To put this into context, last year they bought three business, one for just shy of 5mil. It tanked because it was fucking shit, and they've sold it for one a half mil. Hence won't hire new colleagues due to the loss, and now trying to drive everyone to stress peak taking 50-70 calls each every single day. Any spare time between calls you have you'll be told to do emails, or other stuff across the business.

The people there are great, not one bad egg. The calls are, 99% of the time, fine and enjoyable. The situation can go fuck itself until it bleeds.

We got three 15 minute huddles a week mate woo-hoo!

I can already game it, and have done. Already figured how to game the new system too as its blatantly obvious. Fuck 'em.

If they were it'd probably be more relaxed. Owned by a billion quid company man.

You'd expect something just a tad less depressing from Dunelm, but as with all call centre jobs, experience and knowledge means shit when they can replace you over night with some bumbling fucking idiot who'll jump when asked to

The thing is I love the role, genuinely enjoy the reaction when you do a good job for the customer, its all the shit surrounding it. I'm kinda limited to roles due to my knees, I absolutely adored the gardening but doing that for anything close to long term would destroy my physical health. With my qualifications, experience and knees I'm kinda fucked with office/call centre type shit really.

Yo, I've neglected to update in here cos I'm usually shattered after a shift. Yes it is going very well. But I type this as I'm on backshift and getting enhanced wages, sitting waiting til another job comes in.

I like this.

Don't need to sell anything. This is the life.

afgavinstan wrote:

Yo, I've neglected to update in here cos I'm usually shattered after a shift. Yes it is going very well. But I type this as I'm on backshift and getting enhanced wages, sitting waiting til another job comes in. I like this. Don't need to sell anything. This is the life.

And it's a vital job helping men (and women) rather than The Man.

Walk on your hands

Actually just start a few fires.  Most of those lazy fuckers will be out of the chairs and running in seconds.

I need a hip replacement in 20 years too Gav, we can have fire extinguisher chair races together.

Pop didn't start the fire...

God, this job interview thing on C4.
Every company think they are unique with their 110% slogan crap these days. Their pissing ideologies and shite.

Live, Breath, The Brand. Here is minimum wage and a 0 hour contract.

Liveinadive wrote:

God, this job interview thing on C4. Every company think they are unique with their 110% slogan crap these days. Their pissing ideologies and shite. Live, Breath, The Brand. Here is minimum wage and a 0 hour contract.

I'm watching it and I'm foaming at the mouth. 
I honestly don't know if I could look for a job in this day and age, the older I get the more I just can't put up with this 'I've drunk the koolaid shit.

I nearly walked out of the place ifreelance at least week but this show is made me think I'm better off staying.

What's the best work-related acronym y'all have came across?

Not acronyms, but the words “learnings” (things we’ve learnt) and “ideation” (fuck knows) get bandied around far too often at work for me.