My Mum once shut down Lesley Joseph while working in customer service for John Lewis.
Joseph bought a carpet, didn't like the colour once it was fitted and wanted JL to fit a new one free of charge.
Mama LivDiv told her no.
Joseph kicked off and said "Do you know who I am?"
My Mum said "I don't care who you are you aren't getting a free carpet" then hung up the phone.
When Mama Livdiv was air crew in the RAF he was on a flight coming back after entertaining troops.
Davidson wanted a drink on the plane, he was already pissed for one and secondly there wasn't alcohol on military planes at the time.
He started with the "Do you know who I am?" business.
Then he started pinching my Mum's bum so her and two squadies restrained him to the chair with his arms by his sides for the rest of the flight
My mum's partner was made redundant a couple of years ago and just recently managed to get a job at Bunnings. He's never done customer service before but is a sociable guy so has been doing alright. Had one customer give him lip for not escorting said customer to where he thought the product was as he was dealing with someone already. Eventually sorted out current customer and so went to find the other guy to help him out and the customer started being a smart arse about how he was not help and so didn't want his help now and kept going on about it. Mum's partner told him to go fuck himself and walked off. Customer told the front counter people but luckily it was someone who didn't care so much apart from suggesting maybe not doing it again.
I was so proud. All those times I've wanted to say something similar.
A couple of years ago my gf was in a foul mood about something or other and had to talk to broadband support over some issue. She gave the guy an earful of abuse. He said he didn't have to listen to that kind of crap and hung up, rightly so, and she never got the problem sorted. Which seems a reasonable reaction and the way it should be. If you're angry at least be civil about it.
I always loved the opening I'd have at BT Business collections, unlike home phones which BT are obligated to provide, a business can be cut-off, but what we'd do instead is route all outgoing calls to our collections office
"Morning you're through to BT Business Collectiosn"
"Sorry, what?"
"British Telecom, collections"
"Must be a fault on my line, I was calling blah blah"
"I've just checked your line, no faults I can see there, might be a fault with your bank account sir, we haven't had any payment in the last nine months"
"I spent years thinking Yorke was legit Downs-ish disabled and could only achieve lucidity through song" - Mr B
Well, despite the second point, that would deny me often-useful BTWifiX when out and about.
Annoyingly, despite being able to set the order of preference on the Mac mini, it frequently switches to the BTWifiX too. Given how iCloud works, I can't remove it from just the mini.
I had the same problems when I was with BT, especially with my Macbook (housemate had the same issue with his). The worst is when it would decide to switch from the home network to BTWifi, despite the signal coming from the same router.
The only solution I had was to forget the network and opt out of the BTWifi anywhere thing, which isn't really a solution. Eventually I moved and didn't bother with BT.
You can disable the bt wifi thing (or you could), though it then stops your account accessing other bt hotspots i think...so the same as just forgetting the network and never using it elsewhere but a bit more petty!
Android used to have WiFi priority in settings but I can't find it now, might be removed in Lollipop
Seems that it might automatically prioritise whichever network you first ever connected to, so you'd have to forget all networks then connect to the SSID first, then not connect to BTWiFiX ever in your home, as it uses location as well as WiFi to decide what you should connect to